*Note: The hidden comments will be grayed out.Ĭlick on the post comment and the user profile (membership tiers, tags, etc.) will be displayed on the right page.Ĭlick + click to add customer tag to build the customer profile for future remarketing purpose.īefore replying to post messages, you can assign the conversation to a staff member.

Click the 'edit' button next to the comment to Delete or Hide comment.

You can Message, Like, and Reply to individual comments.

All post comments, including hidden comments, will be displayed in the middle. The deleted post will not be displayed here. Post listĭisplay all posts on the Facebook Page, including live posts. The Post Message interface is divided into three sections: A. Once you have connected to the Facebook Page, go to >, and select the 'Post Message' tab. In the SHOPLINE Admin, go to > , and click the Start setting button under the 'Facebook Community Sales' section. *Note: For merchants who have already connected to a Facebook Page, please reconnect to the Page again to retrieve a new authorization.

For more details, please refer to this article. Then, follow the steps to connect to Facebook Page. In the SHOPLINE Admin, go to >, and click Connect. *Please note that the interface might differ based on your subscription plan. You can also reply to potential customers efficiently with saved replies so you don't miss out on any conversions. In Message Center, you can view every post comments and identify members' comments at a glance.

You don't need to open Facebook and copy/paste endless replies! Do customers often leave Facebook comments asking about the price or their order? Or do they often leave messages hoping you could directly message them on how to place an order? If so, don't miss out on SHOPLINE's Reply to Facebook Page Post Messages feature.

Auto reply facebook comments app